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JSU has created innovative policies and programs that give our employees the freedom to focus on their families while advancing their careers. Our policies also recognize the changing definitions of family - from blended families, adopted families, and same-sex domestic partnerships, to the demands of caring for aging parents.

Student Loan Coordinator

Apply now Job no: 494072
Work type: Full Time
Location: Jacksonville (Main Campus)
Categories: Staff


Office of Financial Aid

Requested Start Date:

March 1, 2019

Pay Range:

$36,000.00 - $43,000.00

Normal Work Schedule:

8:00 a.m.- 4:30 p.m. Monday - Friday, some evenings and weekends

Job Summary:

The Student Loan Coordinator will be responsible for processing all federal and private student loans, including Parent PLUS and Graduate PLUS loans within Banner. This position will work with federal databases to prevent and correct over-awards, resolve rejected loan and Pell Grant issues, and disbursement errors. This position will assist the Associate Director of Compliance with reconciliation of federal loans, as needed, including resolving errors. This position will also be responsible for transfer monitoring, default management, and loan exit counseling.

Essential Functions:

  • Review and resolve any over-awards 
  • Daily processing of loan and Pell Grant errors and rejects
  • Processing of Parent PLUS and Graduate PLUS Loan applications; including determining need and eligibility
  • Processing and certifying of private student loans using ELM 
  • Completing Transfer Monitoring reports from COD
  • Work with Student Accounts on Parent PLUS Loan refunds
  • Notify students of Master Promissory Note and Loan Entrance and Exit Counseling requirements 
  • Work with servicer on default management reports and contacting students in delinquency and default
  • Meet with students and parents, as needed
  • Other duties as assigned by the Director of Financial Aid or the Associate Director of Compliance

Required Minimum Qualifications:

  • Bachelor’s degree in related field, or Associate's degree with at least two years directly related experience

Preferred Qualifications:

  • 1 year of experience with Ellucian Banner
  • 1 year of experience with federal student loans

Required Documents:

  1. Cover Letter
  2. Resume
  3. Transcript

Additional Information: None

Supplemental Questions: None

Clery Notice: In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act act, the Jacksonville State University Police provide information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three calendar years. The JSU Annual Campus Security and Fire Report is available online at:

Equal Employment Opportunity: JSU is an Equal Employment, Equal Opportunity, and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, genetic information, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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