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Coordinator, Technology Support

Apply now Job no: 494461
Work type: Full Time
Location: Jacksonville (Main Campus)
Categories: Staff

Department:

Information Technology

Requested Start Date:

October 7th, 2019

Pay Range:

$47,000.00

Normal Work Schedule:

8:00 a.m. – 4:30 p.m.   Monday - Friday

Job Summary:

The Coordinator, Technology Support provides technical support, professional development, and technology training to JSU faculty, staff and students. This position will have a high level of proficiency in Microsoft and Apple operating system devices. This position is responsible for the functions of the Technology Support Center, to include Tier I technical support, management of the university's technology support ticket system, training and supervision of student assistants, and distribution and collection of university owned mobile devices to faculty/staff/students. The Coordinator, Technology Support works with other Directors in the Department of Information Technology to facilitate the assignment and completion of support ticket requests.

Essential Functions:

  • Coordinates the functions of the Technology Support Center ensuring timely response and assistance; manages the university's technology support ticket system.
  • Provides technology training and support for faculty, staff and students.
  • Inventories and manages university owned devices associated with academic 1:1 initiatives on campus, and loaner devices to all units.
  • Provides recommendations to the Director of Technology Support based on feedback from end-users.
  • Trains and supervises the Technology Support Center staff. 
  • Performs other duties as assigned.

Required Minimum Qualifications:

  • Bachelor’s degree
  • At least two (2) years in a technology support environment
  • Proficiency in MS Office Software (Excel, Word, PowerPoint, Outlook), Mac and mobile operating systems and applications.

Preferred Qualifications:

  • Two (2) years of customer service and support experience in a supervisory role.
  • Experience with support ticketing systems.

Required Documents:

  1. Cover Letter
  2. Resume
  3. Transcript

Additional Information: None

Supplemental Questions: None

Clery Notice: In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act http://clerycenter.org/summary-jeanne-clery act, the Jacksonville State University Police provide information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three calendar years. The JSU Annual Campus Security and Fire Report is available online at: www.jsu.edu/police/docs/AnnualReport.pdf.

Equal Employment Opportunity: JSU is an Equal Employment, Equal Opportunity, and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, genetic information, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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Applications close: Central Daylight Time

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