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JSU has created innovative policies and programs that give our employees the freedom to focus on their families while advancing their careers. Our policies also recognize the changing definitions of family - from blended families, adopted families, and same-sex domestic partnerships, to the demands of caring for aging parents.

Adult Learner Success Coach

Apply now Job no: 495208
Work type: Full Time
Location: Jacksonville (Main Campus)
Categories: Staff


Student Success Center   

Requested Start Date:

August 1, 2021

Normal Work Schedule:

Monday - Friday, 8:00 a.m. - 4:30 p.m., may vary depending on student and department needs; some nights and weekends required

Job Summary:

The Adult Learner Success Coach oversees student assistance relying on assessment and theory-based interventions while maintaining records and reporting ongoing progress.  Additionally, the Adult Learner Success Coach is responsible for implementing strategies designed to increase student success and university retention rates, provides academic skills assessments, strengths development, encouragement, and assistance for a diverse population of enrolled and newly admitted adult students.  This is a student success position that works under general and infrequent supervision and reports to the Director, Student Success Center and Director of Military & Post Traditional Student Services.

Essential Functions:

  • Formulates strategic initiatives for supporting adult learners through collaborations with the Office of Military & Post Traditional Student Services.
  • Assesses all students in caseload using the Learning and Study Strategies Inventory (LASSI).
  • Provides interventions based on individual assessment scores that will focus on academic, social, and life skills development.
  • Assists with planning and facilitating academic recovery programming using a variety of theoretical approaches and institutional data.
  • Serves as the first contact for students’ concerns, issues, and needs.
  • Tracks students’ academic progress and record coaching meeting reports in EAB Navigate.
  • Works collaboratively with faculty, student support staff/services, and other university personnel.
  • Conducts formative and summative evaluations, creates accurate reports using Microsoft Excel, and disseminates information to appropriate administration.
  • Conducts ongoing research regarding student retention.
  • Adheres to operating policies and procedures within Student Success Center.
  • Participates in University sponsored preview and recruitment days.
  • Performs other related duties as assigned.

Required Minimum Qualifications:

  • Bachelor's degree in adult education, psychology, education, social work or related field


  • one year of experience in higher education or student support

Preferred Qualifications:

  • Master’s degree and 2 years of related work experience
  • 2+ years of experience working with adult student populations

Required Documents:

  1. Cover Letter
  2. Resume
  3. Transcript

Clery Notice: In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Jacksonville State University Police provide information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three calendar years. The JSU Annual Campus Security and Fire Report is available online at:

Equal Employment Opportunity: JSU is an Equal Employment, Equal Opportunity, and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, genetic information, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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Applications close: Central Daylight Time

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