Department:

Housing and Residence Life

Requested Start Date:

October 1, 2025

Salary:

Up to $54,033.00, commensurate with experience

Normal Work Schedule:

8:00 am - 4:30 pm, Monday - Friday with the flexibility to work nights and weekends as needed or during emergencies and on-call rotation with senior leadership

Job Summary:

The Assistant Director of Housing Operations plays a key leadership role in the daily management and long-term planning of on-campus housing services. This position oversees all aspects of housing operations including room assignments, housing software systems, occupancy management, housing applications, and collaborates with the residence life staff on the coordination of move-in/move-out processes. The Assistant Director of Housing Operations ensures high-quality residential experience that supports student success, wellness, and community engagement.

Duties and Responsibilities:

• Oversee the daily operations of the housing assignment process, including room selection, occupancy tracking, waitlists, and roommate matching.
• Manage and maintain housing software systems (e.g., Banner, Adirondack, RoomSync), ensuring accurate data and efficient workflows.
• Lead and coordinate semesterly move-in/move-out logistics, in collaboration with the Assistant Director of Residence Life, with campus partners (e.g., Capital Planning, Public Safety, Orientation, Admissions, Financial Aid, Dean of Students).
• Assist the Senior Director with the development and implementation of housing policies, procedures, and contracts in alignment with institutional goals and legal compliance.
• Oversee fee waiver requests, eviction process, lease buyout requests, and exemption requests.
• Conduct a billing audit each semester to ensure housing/meal plan charges and transactions are correct. 
• Supervise and support professional and/or student staff involved in housing operations in maintaining accurate rosters and reconciling occupancy.
• Monitor housing occupancy and provide reports, analysis, and projections to inform strategic planning and revenue management.
• Serve as a liaison with Assistant Director of Residence Life in conjunction with Capital Planning and Facilities and IT to address maintenance, cleanliness, and technology issues within residence halls.
• Act as backup to the Assistant Director of Residence Life for support operations (e.g., work orders, pest control, laundry)
• Assist in managing housing marketing and communications plans, including parent and family portal, website content, Jax State Housing email shared folder, social media, campus visit events (e.g., Preview Day, Orientation, Admitted Students Days), and printed materials.
• Serve as Housing liaison to special interest groups (e.g., Fraternity and Sorority Life, Athletics, Honors, and International Programs)
• Support crisis response and emergency planning within the residential community.
• Participate in on-call duty rotation with senior departmental leadership.
• Assist in the overall operations of the Housing Operations and Residence Life Office.
• Participates in department, division, and university committees as assigned.
• Complete special projects assigned by the Senior Director. 
• Perform other duties as assigned.

Required Minimum Qualifications:

• Bachelor’s degree
• Strong organizational, analytical, and communication skills.
• Ability to work collaboratively with diverse campus stakeholders.
• Commitment to student development in residential experience.

Preferred Qualifications:

• Master’s degree in Higher Education, Student Affairs, Business Administration, Communications, or related field
• Minimum 3–5 years of experience in campus life and/or college housing/residential life, with at least 1–2 years of operational oversight.
• Demonstrated experience with housing software platforms (e.g., Banner, Adirondack, Roompact, RoomSync).
• Familiarity with ADA compliance, fire/life safety standards, and housing accommodations.
• Experience with budget oversight or revenue tracking in a housing context.
• Supervisory experience with full-time or graduate-level staff.

Required Documents:

1. Cover Letter
2. Resume
3. Unofficial Transcripts (official required upon hire)

Employee Benefits:

JSU strives to provide a great quality of life to our employees through an attractive, competitive benefits package for our full-time faculty and staff. These benefits enhance your salary as a JSU employee and are part of your total compensation package.  Benefits include:

• Retirement Plans
• Alabama Teacher’s Retirement System (TRS)
• RSA-1 Deferred Compensation
• 403-B Retirement Annuity (TIAA)
• Health Insurance
• Medical (PEEHIP)
• Optional plans:  vision, dental, flexible spending plan, dependent care, cancer and hospital indemnity
• Long-term disability and life insurance
• Tuition assistance
• Paid and unpaid leave
• Employee Assistance Program
• Prescription assistance

For additional information regarding benefits, please visit our website.

Clery Notice: In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act,  https://clerycenter.org/policy-resources/the-clery-act/ the Jacksonville State University Police provide information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three calendar years. The JSU Annual Campus Security and Fire Report is available online at: https://www.jsu.edu/police/docs/cleryannualreport.pdf

Equal Employment Opportunity: Jax State is an Equal Employment and Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, genetic information, national origin, disability status, protected veteran status, or any other characteristic protected by law.