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Our policies also recognize the changing definitions of family - from blended families, adopted families, and same-sex domestic partnerships, to the demands of caring for aging parents.

Student Account Assistant

Apply now Job no: 495507
Work type: Full Time
Location: Jacksonville (Main Campus)
Categories: Staff


Office of Student Accounts

Requested Start Date:

January 3rd, 2022

Normal Work Schedule:

8:00 am – 4:30 pm Monday-Friday, some evenings and weekends required

Job Summary:

The Student Account Assistant has responsibility for receiving and accounting for large amounts of money, ensuring adherence to established policies and procedures, disseminating information about the services offered by the Office of Student Accounts, responding to account balance inquiries, receiving, and accurately recording students’ payments, reconciling daily cash/check and credit card receipts, and analyzing any variances.

Essential Functions:

  • Answers student, parent, and public inquiries concerning applicable student accounts, charges, payments, policies, and/or procedures.
  • Collects and receipts money from a variety of sources such as tuition, fees, residence hall, housing, rents, state appropriations, state and federal grants, bookstore, library fines, athletic ticket sales, etc.
  • Prepares a daily check sheet for cash and other receipts at the end of the workday.
  • Distributes receipt books to departments, receipts and audits departmental deposits.
  • Balances Book Scholarship tickets with Barns & Noble and prepares appropriate reports for payment processing.
  • Disburses petty cash funds and ensures appropriate documentation/receipts are received and verified.
  • Analyze a variety of student accounts including financial aid, scholarships, payment plans, third party billings and past due balances. 
  • Sets up and maintains credit card machines issued to various departments.
  • Prepares bank deposits and other required reports.
  • Maintains filing, storage, and file retention for the cashier area.
  • Oversees scanning and indexing of student documentation and correspondence.
  • Assists with student refunds and other functions within student accounts as needed.
  • Assists with third party billing as needed.
  • Interprets and applies University policy and procedures regarding student accounts and the Family Educations Rights and Privacy Act (FERPA).
  • Serves as backup to the Refund Clerk and the Cashier.
  • Provides support with student orientations, preview days, student events and other activities as requested.
  • Coordinates and schedules office events promoting staff attendance and ensuring appropriate office coverage.
  • Other duties as assigned.

Required Minimum Qualifications:

  • High School diploma or equivalent, and
  • two (2) year full time equivalent experience, or
  • any combination of training and experience equivalent to graduation from high school, including or supplemented by business courses with emphasis on bookkeeping or accounting

Preferred Qualifications:

  • extensive experience in handling cash on a commercial basis

Required Documents:

  1. Cover Letter
  2. Resume

Clery Notice: In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Jacksonville State University Police provide information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three calendar years. The JSU Annual Campus Security and Fire Report is available online at:

Equal Employment Opportunity: JSU is an Equal Employment, Equal Opportunity, and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, genetic information, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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