Department: 

Network Architecture and Infrastructure Support

Salary:  

$8.25 per hour (Max 26 hours per week)

Position Summary: 

The Network Architecture and Infrastructure Support Department is responsible for the design, installation, and maintenance of the university data network. The University Student Assistant provides an essential service to the University community and its various constituencies by operating the University’s switchboard consoles by answering, transferring, and directing incoming local and long-distance calls and referring questions to the proper office or person in a courteous and professional manner. Additional duties include assisting Faculty, Staff, Students, and the General Public with requests for call transfers, directions to locations on or off campus, and other such tasks. Customer service, verbal, writing, and interacting with people skills are a must.

Positions may be filled based on individual applicants’ skills, qualifications, and departmental needs.

Adheres to all department and University policies and procedures.

Duties & Responsibilities:

• Provides an essential service to the University community and its various constituencies by operating the University’s switchboard consoles by answering, transferring, and directing incoming local and long-distance calls and referring questions to the proper office or person in a courteous and professional manner.
• Assist Faculty, Staff, Students, and the General Public with requests for call transfers, directions to locations on or off campus, and other such tasks.
• Customer service, verbal, writing, and interacting with people skills are a must.
• Use of computerized telephone directories to find telephone numbers that callers request and make connections for calls is needed, so computer experience is a must.
• Other tasks may be assigned to employee by the Manager as needed.

Minimum Qualifications: 

• Applicants must be enrolled as a JSU student taking at least three (3) hours per fall or spring semester. (Requirements for international students below. *)
• If not a first-time student, the applicant must have a GPA of 2.00 or higher.
• Selected applicants must provide evidence of student enrollment and GPA (unofficial transcript or printout of enrollment/GPA from MyJSU.

Notice Regarding International Students:

• All International Students must be in a valid immigration status. 
• Please visit the International Programs website for additional information: http://www.jsu.edu/international/index.html
• Due to Visa requirements international students must be enrolled as a full-time JSU student and possess each of the following:

1. Passport from their respective country.
2. F-1 Student Visa or J-1 Exchange Student Visa.
3. U.S. Customs Form I-94.
4. Official photo identification.
5. Official Social Security Card imprinted with “Valid for Work Only” or similar statement

Required Documents:

1. Cover Letter
2. Resume
3. Unofficial Transcript

Clery Notice: In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, https://www.clerycenter.org/the-clery-act the Jacksonville State University Police provide information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three calendar years. The JSU Annual Campus Security and Fire Report is available online at:  http://jsu.edu/police/docs/CleryAnnualReport.pdf

Equal Employment Opportunity: Jax State is an Equal Employment and Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, genetic information, national origin, disability status, protected veteran status, or any other characteristic protected by law.