Architecture, Building, Housing, House, Manor, College, Grass, Plant

We're Hiring!

Federal Work Study - Financial Aid Office Call Center (Fall 2026 - Spring 2027)

  • Jacksonville, AL (Main Campus), Alabama, United States, 36265
  • Federal Work Study

Department:

Office of Financial Aid

Salary: 

$8.25 per hour (max. 20 hours per week)

Schedule:

Varies, based on the students’ class schedule

Position Summary:

In the Financial Aid Call Center, the Federal Work Study Student will be responsible for answering incoming calls directed to the Call Center with high-quality customer service. As well as making outbound calls to students regarding their Financial Aid status and other enrollment initiatives throughout the year. The Federal Work Study Student will work closely with financial aid staff to assist as needed and to make sure tasks are completed efficiently and on time.

Positions may be filled based on individual applicants’ skills, qualifications, and departmental needs.

**Must be eligible for Federal Work Study. If uncertain of eligibility, please contact the Office of Financial Aid. 

Duties & Responsibilities:

  • Assisting financial aid staff in answering incoming calls directed to the Call Center.
  • Making outbound calls to students regarding their Financial Aid Status and other enrollment initiatives throughout the year.
  • Assisting students and parents with the financial aid process.
  • Directing any other inquiries to the appropriate department across campus.
  • Providing exceptional customer service to students, parents, and guests needing information.
  • Assisting students in the student computer lab and maintaining the space.
  • Represent the Office of Financial Aid at various events on campus throughout the year.
  • Working closely with financial aid staff to complete other tasks as needed.
  • Perform other duties as assigned by the department.

Minimum Qualifications:

  • Applicants must be enrolled as a JSU student taking at least six (3) hours per fall or spring semester. (Requirements for international students below. *)
  • If not a first-time student, the applicant must have a GPA of 2.00 or higher.
  • Selected applicants must provide evidence of student enrollment and GPA (unofficial transcript or printout of enrollment/GPA from MyJSU.
  • Must be eligible for Federal Work Study.
  • May not be a Dual Enrollment Student.

Notice Regarding International Students:

Required Documents:

  • Cover Letter
  • Resume
  • Unofficial Transcript

Clery Notice: In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, https://www.clerycenter.org/the-clery-act the Jacksonville State University Police provide information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three calendar years. The JSU Annual Campus Security and Fire Report is available online at: https://www.jsu.edu/police/docs/cleryannualreport.pdf

Equal Employment Opportunity: Jax State is an Equal Employment and Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, genetic information, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Recommended Jobs

University Student Assistant - SSC Peer Tutor - Tutoring Services (Spring 2027)

Jacksonville, AL (Main Campus), Alabama Dept of Student Success
Provides tutoring to individuals and small groups in the Student Success Center (SSC) located in the Houston Cole Library, 2nd floor. The SSC tutoring program is CRLA (College Reading and Learning Association) certified.  If hired, students are expected to complete 10 hours of training. This position assists students in improving academic achievement, supports students by reviewing and clarifying learning problems, and provides useful study skills to students who need supplemental help. Additionally, peer tutors provide subject-area knowledge and serve as a model for students in the techniques, strategies, attitudes, and beliefs that successful learners employ as they acquire new knowledge, solve problems, and complete academic tasks. Tutors may also provide drop-in tutoring assistance to students based on requests for academic assistance. Tutors must possess knowledge of subject area material beyond a basic level; have excellent communication skills; the ability to provide an active learning experience for students by explaining difficult concepts and providing examples for explorations.  Other assistance might include reviewing class material and discussing the text and course content. Positions may be filled based on individual applicants’ skills, qualifications, and departmental needs. Adheres to all department and University policies and procedures.

Success Specialist

Jacksonville, AL (Main Campus), Alabama Dept of Student Success
The Success Specialist is responsible for supporting the retention, persistence, academic achievement, and degree completion of first-generation college students through proactive outreach, intervention, success coaching, and academic skill development. This position provides individualized support that helps first-generation students successfully navigate the college academic experience, develop effective learning strategies, and connect with campus resources. Working collaboratively with Academic Support and Success staff, academic advisors, faculty, career services, student affairs professionals, and campus partners, the Success Specialist serves as a central point of contact for first-generation students, helping to remove barriers to success and promote a strong pathway to academic success. The position directly supports CHEER Act goals related to first-generation student success and retention. This position is funded in whole or in part through the Alabama CHEER Act and directly supports institutional goals related to student success, retention, persistence, degree completion, workforce readiness, and post-graduation outcomes. The position specifically advances first-generation student success through success coaching, coordinated academic support services, learning development, and data-informed interventions designed to improve educational attainment and career readiness.

Graduate Administrative Assistant - Library (Spring 2027)

Jacksonville, AL (Main Campus), Alabama Library Services
The duties of the Library Graduate Administrative Assistant (GAA) under the supervision of the faculty and/or staff, may include assisting faculty and/or staff, as well as other academic support duties, and departmental operational needs, and other associated and clerical duties as assigned. Positions will be filled based on individual applicant’s skills, qualification, and departmental needs. If you choose to apply for employment as a graduate student at JSU, your transcripts and letters of recommendation will be reviewed by personnel from the units who have posted a graduate administrative assistantship position.