We're Hiring!

Department:

Student Life

Requested Start Date:

November 2, 2026

Normal Work Schedule:

Varies on department/program need

Job Summary:

The First-Generation Student Success Support Clerk supports first-generation college students' academic success, retention, and sense of belonging through proactive outreach, relationship-building, and educational programming. This position focuses on engaging students during evening and non-traditional hours when many students are available outside of class and when university offices may be closed.

The Success Champion serves as a visible and approachable resource by conducting outreach and support activities in residence halls, dining facilities, the library, student gathering spaces, and other campus locations. Through individualized check-ins, small-group discussions, referrals, and programming, the Success Champion helps first-generation students navigate challenges, connect with campus resources, and build a stronger sense of belonging in the university community.

This position is supported through funding provided by the Alabama CHEER Act and related state appropriations. The position plays a role in advancing institutional performance outcomes associated with student success, retention, completion, workforce readiness, and other designated CHEER Act measures. Continuation of the position is dependent upon the continued availability of CHEER Act funding, legislative appropriations, institutional participation, satisfactory performance, and programmatic need. The incumbent is expected to support CHEER Act objectives; maintain documentation necessary for evaluating program effectiveness; collect and report required data; document best practices and continuous improvement efforts; participate in assessment and compliance activities; and perform other duties as assigned in support of University and CHEER Act priorities.

Job Duties/Responsibilities

• Performance Outcome Support
  • Actively support the University's CHEER Act goals, performance metrics, and strategic initiatives related to first-generation student success, retention, workforce readiness, credential attainment, career placement, and other approved program outcomes.
  • Collaborate with campus stakeholders to implement evidence-based practices that advance CHEER Act performance measures and institutional objectives.
  • Participate in activities that improve student persistence, completion, experiential learning, workforce pathway development, and other designated CHEER Act outcomes, as applicable to the position.
• Data Collection, Reporting, and Documentation
  
  • Maintain accurate and timely records of activities, services, interventions, and program outcomes.
  • Collect, track, and report data necessary to demonstrate achievement of program objectives and state-required performance metrics.
  • Assist with preparation of reports, assessments, audits, program reviews, and documentation required by institutional leadership, external agencies, and funding authorities.
• Best Practices and Continuous Improvement
  • Identify, document, and share effective practices, innovative approaches, and program improvements that contribute to student success and workforce development outcomes.
  • Participate in assessment, evaluation, and continuous improvement activities to support evidence-based decision-making.
  • Contribute to the development of operational procedures, process documentation, training materials, and other resources that support sustainability and scalability of successful initiatives.
• Collaboration and Program Compliance
  • Work collaboratively with faculty, staff, students, external partners, and community stakeholders to achieve CHEER Act objectives.
  • Maintain compliance with all University, state, federal, and CHEER Act-related policies, procedures, regulations, and reporting requirements.
  • Participate in meetings, training, and planning activities associated with CHEER Act implementation and assessment.
• Other Duties
  • Perform other duties as assigned in support of departmental, divisional, institutional, and CHEER Act-related priorities.

Required Qualifications:

• High school diploma or GED.
• At least one year of experience working with college students, youth, customer service, mentoring, advising, leadership, or related areas.
• Strong interpersonal and communication skills.
• Ability to work independently and effectively manage multiple responsibilities.
• Availability to work evenings and occasional weekends.
• Basic proficiency with Microsoft Office and electronic communication tools.

Required Documents:

1. Cover Letter
2. Resume

Clery Notice: In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act,  https://clerycenter.org/policy-resources/the-clery-act/ the Jacksonville State University Police provide information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three calendar years. The JSU Annual Campus Security and Fire Report is available online at: https://www.jsu.edu/police/docs/cleryannualreport.pdf

Equal Employment Opportunity: Jax State is an Equal Employment and Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, genetic information, national origin, disability status, protected veteran status, or any other characteristic protected by law.