Find Your Career
JSU has created innovative policies and programs that give our employees the freedom to focus on their families while advancing their careers. Our policies also recognize the changing definitions of family - from blended families, adopted families, and same-sex domestic partnerships, to the demands of caring for aging parents.

IT Support Specialist

Apply now Job no: 495215
Work type: Full Time
Location: Jacksonville (Main Campus)
Categories: Staff


Technology Support Center   

Requested Start Date:

July 21, 2021

Normal Work Schedule:

8:00 am – 4:30 pm Monday-Friday, some evenings and weekends required

Job Summary:

The IT Support Specialist provides technical assistance and network support, including hardware and software support to the entire academic and administrative areas in the campus community, in addition to troubleshooting and repairing computer problems, installing, diagnosing, repairing, maintaining, and upgrading all hardware and software while ensuring optimal end-user performance.

Essential Functions:

  • Provides administrative, direct face-to-face, and campus based technical support to students, faculty and staff on a wide variety operating systems and hardware platforms and network connectivity issues, and maintains maintain in-house computer systems, desktops, peripherals and applications.
  • Develops and recommends specifications for new hardware/software solutions for use by the University community. 
  • Works with end users to identify and deliver required support service levels.
  • Conducts training and support to end users on accessing/utilizing computer resources and applications.
  • Installs, configures, tests, maintains, monitors, and troubleshoot end user workstation hardware and software.
  • Troubleshoots networks including but not limited to TCP/IP, DNS, DHCP, switches, routers, firewalls, and wireless.
  • Performs analysis, diagnosis, and resolution of complex IT problems for end users, and recommends and implements corrective solutions.
  • Receives and responds to incoming support request.
  • Maintains inventories of all IT related hardware and software. 
  • Assists in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring system performance.  
  • Accurately documents instances of hardware and software failure, repair, installation, and removal.
  • Constructs, installs, and tests customized configurations based on various platforms, operating systems and applications.
  • Supports development and implementation of new Information System projects. 
  • Engages with third-party support, PC equipment, and software vendors about their software functionality.
  • Installs new computer workstations in campus computer labs, develops methods for rapidly deploying new systems and restoring old systems by the use of cloning or other technologies.
  • Manage their specific ticket queue, troubleshoot encryption and system configuration issues, and add and troubleshoot hardware such as hard disks and memory.
  • Manage ticket queue of reported issues, troubleshoots encryption and system configuration issues, and adds and troubleshoots hardware such as hard disks and memory.
  • Performs other duties as assigned.

Required Minimum Qualifications:

  • Bachelor’s degree in Computer Science or related field required. An equivalent combination of experience and training may be substituted for degree requirement.
  • Two years related experience is required. Relevant certifications may be substituted for this requirement.

Required Documents:

  1. Cover Letter
  2. Resume
  3. Transcript

Clery Notice: In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Jacksonville State University Police provide information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three calendar years. The JSU Annual Campus Security and Fire Report is available online at:

Equal Employment Opportunity: JSU is an Equal Employment, Equal Opportunity, and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, genetic information, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Advertised: Central Daylight Time
Applications close: Central Daylight Time

Back to search results Apply now Refer a friend

Share this:

| More

Applicant Login

If you wish to complete your submission, view your offer online and/or complete your online induction


Work type