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IT Support Specialist

Apply now Job no: 492655
Work type: Full Time
Location: Jacksonville (Main Campus)
Categories: Professional, Staff, Technical


Technology Support Center

Requested Start Date:

February 7, 2018

Pay Range:

$36,920.00 - $42,000.00, Commensurate with experience

Normal Work Schedule:

8:00 am – 4:30 pm Monday-Friday, some evenings and weekends required

Essential Functions:

  • Provides administrative, direct face-to-face, and campus based technical support to students, faculty and staff on a wide variety operating systems and hardware platforms and network connectivity issues, and maintains maintain in-house computer systems, desktops, peripherals and applications.
  • Develops and recommends specifications for new hardware/software solutions for use by the University community.
  • Works with end users to identify and deliver required support service levels.
  • Conducts training and support to end users on accessing/utilizing computer resources and applications.
  • Installs, configures, tests, maintains, monitors, and troubleshoot end user workstation hardware and software.
  • Troubleshoots networks including but not limited to TCP/IP, DNS, DHCP, switches, routers, firewalls, and wireless.
  • Performs analysis, diagnosis, and resolution of complex IT problems for end users, and recommends and implements corrective solutions.
  • Receives and responds to incoming support request.
  • Maintains inventories of all IT related hardware and software.
  • Assists in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring system performance. 
  • Accurately documents instances of hardware and software failure, repair, installation, and removal.
  • Constructs, installs, and tests customized configurations based on various platforms, operating systems and applications.
  • Supports development and implementation of new Information System projects.
  • Engages with third-party support, PC equipment, and software vendors about their software functionality.
  • Installs new computer workstations in campus computer labs, develops methods for rapidly deploying new systems and restoring old systems by the use of cloning or other technologies.
  • Manage their specific ticket queue, troubleshoot encryption and system configuration issues, and add and troubleshoot hardware such as hard disks and memory.
  • Manage ticket queue of reported issues, troubleshoots encryption and system configuration issues, and adds and troubleshoots hardware such as hard disks and memory.
  • Performs other duties as assigned.

Required Minimum Qualifications:

  • Bachelor’s degree in Computer Science or related field required. An equivalent combination of experience and training may be substituted for degree requirement.
  • Two years related experience. Relevant certifications may be substituted for this requirement.

Preferred Qualifications:

Required Documents:

  1. Cover Letter
  2. Resume
  3. Transcripts

Additional Information:

Supplemental Questions:


Clery Notice: In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act act , the Jacksonville State University’s Police provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The JSU Annual Campus Security and Fire Report is available online at:

Equal Employment Opportunity: JSU is an Equal Employment, Equal Opportunity, and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, genetic information, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Advertised: Central Standard Time
Applications close: Central Standard Time

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