Department:

Office of Financial Aid

Work Hours:

Monday – Friday, 8:00 a.m. – 4:30 p.m. Some evenings and weekends required

Anticipated Start Date:

July 1, 2025

Salary:

$36,000.00

Job Summary:

The Call Center Specialist position will be responsible for answering incoming calls directed to the Call Center with high-quality customer service. The position is responsible for maintaining appropriate levels of knowledge regarding the JSU campus and Financial Aid regulations, policies, and procedures.  This position will report to the Call Center Supervisor.

Duties and Responsibilities:

• Assists students and parents with the financial aid process, including, but not limited to assisting with the application process, assisting students with acceptance of federal aid through the Banner software program including the E-Sign process of federal loan promissory notes and required online entrance counseling.
• Answer all incoming calls with questions regarding Financial Aid.
• Assists with resolving customer issues; responds to inquiries as appropriate.
• Provide exceptional customer service to students and families via phone, email, or virtual chat.
• Provide information regarding federal financial aid, scholarships, and grants for various campus groups, high school students and parents at meetings, group discussions, workshops and recruitment sessions.
• Performs other duties as assigned by the Call Center Supervisor or Associate Director of Communications.

Required Minimum Qualifications:

• High school diploma or equivalent
• One (1) year of customer service experience
• Strong technical skills and customer service skills

Preferred Qualifications:

• Bachelor’s degree
• Prior experience in a higher education setting
• Prior experience working in a call center
• Experience with Ellucian Banner

Required Documents:

1. Cover Letter
2. Resume

Employee Benefits:

JSU strives to provide a great quality of life to our employees through an attractive, competitive benefits package for our full-time faculty and staff. These benefits enhance your salary as a JSU employee and are part of your total compensation package. Benefits include:

• Retirement Plans
• Alabama Teacher’s Retirement System (TRS)
• RSA-1 Deferred Compensation
• 403-B Retirement Annuity (TIAA)
• Health Insurance
• Medical (PEEHIP)
• Optional plans:  vision, dental, flexible spending plan, dependent care, cancer, and hospital indemnity
• Long-term disability and life insurance
• Tuition assistance
• Paid and unpaid leave
• Employee Assistance Program
• Prescription assistance

For additional information regarding benefits, please visit our website.

Clery Notice: In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act,  https://clerycenter.org/policy-resources/the-clery-act/ the Jacksonville State University Police provide information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three calendar years. The JSU Annual Campus Security and Fire Report is available online at: https://www.jsu.edu/police/docs/cleryannualreport.pdf

Equal Employment Opportunity: Jax State is an Equal Employment and Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, genetic information, national origin, disability status, protected veteran status, or any other characteristic protected by law.